|
Frequently Asked Questions about Logging In
Are you having problems logging into the ISA web site.
Please try the following.…
Are your user name and password correct? The number one
cause of problems logging in is using an incorrect username and/or password.
Here are some tips for verifying your user name and password.
-
Your password is case sensitive. Please make sure you are not overlooking the
fact that some letters in your password may be capitalized.
-
Make sure you are not transposing your username and password, placing them in
the wrong fields.
-
You may confirm you have the correct password by
clicking here. You will need to enter your username, and your password
will be e-mailed to you. If your password is not e-mailed within a few minutes
it is possible you have the wrong user name.
"I can log in but as soon as I click on the link for another page I
am asked to log in again. I'm in a loop." This problem can be caused if
your web browser security settings are high. Your browser needs to allow for
the persistence of user data on ISA's web server. If you are having this
problem and you are using Internet Explorer, follow these steps to correct the
problem.
-
Select 'Internet Options' from the 'Tools' pull down menu.
-
Select the 'Security' tab in the 'Internet Options' window that has appeared.
-
There are four icons near the top of the security tab, 'Internet', 'Local
intranet', 'Trusted sites' and 'Restricted sites'. Select the icon labeled,
'Trusted Sites'. You will see this icon appear just below the row of four
icons.
-
Click on the button labeled 'Sites...'
-
On the Trusted Sites window that appears uncheck/clear the box labeled,
'Require server verification (https:) for all sites in this zone.
-
On the Trusted Sites window, in the field labeled 'Add this Web sites to the
zone:', type http://www.isa-arbor.com
-
On the Trusted Sites window click the add button. The address you typed in the
previous step should now be added to the text box labeled 'Web sites:'
-
On the Trusted Sites window click the 'OK' button.
-
On the Internet Options window click the 'OK' button.
-
Close Internet Explorer.
-
Open internet explore and attempt to log in again.
Additional problems. If you have tried everything listed
above and you are still unable to log in, please e-mail
isa@isa-arbor.com or call (217) 355-9411. Please be sure to provide
your membership ID or certification ID and describe the problem you are having.
If you are receiving an error message please cut and paste it into your e-mail.
|