Job Title

Arbor Manager - Operations Team

Accountability

• Arboriculture

  • Ensure proper arboricultural instruction, quality and practice company wide.

• Estimation

  • Manage all staff who estimate and line out company projects.

  • Maintain scope writing and scope interpretation standards company wide.

• LMA - Leadership. Management. Accountability

Responsibility

• Calendar

  • Assist Operations Team with company project calendar (profitability, accuracy and timely updates).

• Safety

  • Assist Operations Team with Pay to Play Values of Safety and Dignity

• Customer Success

  • Assist Sales Team with company guarantee for the sake of its customers.

Ordinary Work

OPERATIONS TEAM BEHAVIORS:

• Build a friendship and confidence with Leadership, Crews, and Front Line team

• Test manage under Leadership team meetings, company off-sites and Wheel of Life

• Work closely as a liaison between Sales and Operations Functions to break down silos

• Absorbs information inside and outside of organization to the benefit of our work and others

• Connects units to each other due to an understanding of connections inside the business

MANAGER OF OTHERS:

• Supervise, train, mentor, coach & hire/fire Project Leads (Arborists)

• Deploy a team of Project Leads (Arborists) across Texas and Southeast US

• Grow and develop Arbor team through meeting cadence and Wheel of Life

Qualifications

• Degreed in Business and/or Green Industry related field (BS/BA minimum)

• Achieves results through others.  3 YRS minimum of managing others.

• Interprets financial reporting and able to manage by the numbers

• Bilingual (English/Spanish).  Love for other cultures (perhaps mission field background)

• Deeply effective with communication and team play (glue between Sales and Ops function)

• Loves to learn about what he/she does not know

• Passion for God’s Creation (always out of doors for work and play)

• Highly driven and goal oriented; positive outlook; accepts responsibility; self aware

• Excited to travel for needs of scaling company and various company retreats

Key Performance Indicators (KPI)

• Profitability:  <2% annual completed projects fail profitability target

• Profitability:  >15% annual completed projects obtain early completion status

• Good Trees/Healthy Staff:  Maintain arboricultural and safety BMPs on all projects

• Team Needs Filled:  All project estimates comply with company standards

• Team Needs Filled:  Ensure Operations Function receives proper job line out on all projects

• Team Needs Filled:  Ensure Sales Function receives full estimate 48hrs after requested

• Happy Customers:  Maintain 5 Star Rating across public platforms

• Fail To Win: Debrief failed KPI with VP Operations weekly

Compensation

• Base Salary (Annualized): ~55K; commensurate with qualifications and time committed

• Stake in Operations Bonus Pool: ~2K to ~5K Quarterly bonus upon meeting NOI target

• Stake in Company Profitability: Quarterly bonus calculated from efficient project leadership

• Medical/Dental/Vision w/ Life Insurance option

• PTO (plus discretionary sick/family time) + Company Holidays

• Vehicle Allowance (commensurate with state in life and travel obligations)