Updated 18 July 2022

What if I am due to renew my ISA certification on 30 June 2022 and cannot attain Continuing Education Units (CEUs) due to event cancellations?

All credential holders receive a standard 60-day period to meet applicable continuing education requirements and pay recertification fees. An automatic extension has been applied to these credential holders’ accounts and will allow them to complete the recertification process by 29 August 2022. An additional 60-day extension can be purchased by calling our customer service team before the 29 August 2022 deadline.

I’m enrolled or considering enrollment to take an ISA certification exam soon, has anything changed with COVID-19?

Yes, prioritizing the health and safety of our candidates, proctors and the community, we have new guidelines based  on information provided by national and international health organizations as well as local governmental and health entities that apply to candidates taking an exam through computer-based testing as well as through an examination event sponsored by an ISA Component. (paper-based examination). Please review the pertinent information below: 

• Computer-based / Pearson-Vue Owned Test Centers: Please review the latest information available at https://home.pearsonvue.com/coronavirus-update#government-guidance
• Paper-based / ISA Component Sponsored Exam:  You must comply with the health and safety guidelines outlined below when choosing to attend an ISA examination event. Additional guidelines and local regulations may also apply.|

You will not be allowed to test and should reschedule your exam if*…	Unless…
You have tested positive for COVID-19	You have been symptom-free and fever-free for at least 72 hours without the use of fever reducing medicine AND At least 14 days have passed since your last exposure, or you have received two negative COVID-19 test results in a row, 24 hours apart
You are currently experiencing or have experienced one or more associated symptoms within the last fourteen (14) days shortness of breath cough fever chills sore throat loss of smell	You have been symptom-free and fever-free for at least 72 hours without the use of fever reducing medicine
You live with or have had close contact with someone who has confirmed or suspected COVID-19	At least 14 days have passed since your last exposure
You have been or are under home quarantine or centralized observation by government or healthcare authorities	At least 14 days have passed since your quarantine or centralized observation has been lifted by the government or healthcare authorities

*There will be no associated rescheduling fees if you choose to reschedule due to COVID-19 restrictions.

Is ISA still reviewing and approving certification applications during this time?

Yes, there is no disruption in this service. ISA staff continues to review and approve certification applications. We always recommend submitting an application as soon as a candidate decides ISA certification is a desirable pathway as exam enrollment is contingent on an approved application. There are no fees associated with submitting an application, so if you have been thinking about applying click here to learn more.

Will I be notified in case of an exam cancellation? How do I know if my exam has been cancelled?

Yes, if ISA or one of our examination providers decides to cancel an examination event, all candidates enrolled will be contacted via email. If you are currently scheduled for an exam, please check your email periodically for notices.

At your earliest convenience, please log in to make sure ISA has the appropriate contact information for you, especially your email. If you are unable to log into your account, you may use the “RECOVER PASSWORD” button available or call us at +1.678.367.0981 to verify the information in your account.

Can I still enroll to take an ISA exam through a computer-based testing center?

Yes, you can still enroll. Please note though that, some testing centers are still closed or as they have resumed operations, there is less scheduling availability due to the demand and social distancing requirements and you may not be able to schedule an exam in the next 30 days at a convenient location.

When you enroll for an ISA computer-based exam, you have a testing-authorization period of 90 days from the date of enrollment. In the extenuating circumstances associated with COVID-19, we can extend this 90-day period upon request.

To learn more about how ISA/Pearson VUE computer-based testing has been affected, please visit: https://home.pearsonvue.com/coronavirus-update

If I am an ISA Tree Risk Assessment Qualification (ISA TRAQ) credential holder with an expiration date within the next 6 months and no ISA TRAQ Renewal events are scheduled in my region, what are my options?

ISA has launched a new program modality for the ISA TRAQ Renewal program that is fully offered online. Click here to learn more. If you are unsure of your current status and expiration date(s), please login here to view current expiration dates for your credential.

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While everyone across the world continues to navigate the uncertainty of COVID-19, ISA is committed to supporting our candidates and credential holders throughout the course of this pandemic with as minimal impact as possible while keeping paramount the safety and wellbeing of our members, credential holders, candidates, staff, volunteers, and the community at large.  

ISA’s leadership team and Components throughout the world are working together monitoring and assessing the situation to properly respond as it evolves, to adjust our operations to maintain continuity, and to support the safety and health of those impacted. We are making decisions in accordance with guidance from local government and public health authorities across the globe. Our team is working tirelessly to help everyone stay safe while at the same time continuing to serve you.